Health Professionals 

FAQ's---What-we-do-This page is designed specifically for GP’s and health professionals. Please click on the drop down boxes below for information about referral criteria, our service offer and the care pathway.

If you are not a health professional and would like to find out more about our services, please see our what we do section.


Services on Offer

For patients 18 years or older, registered with a West London CCG GP, presenting with:

  • Depression
  • Anxiety including phobias, OCD and PTSD
  • Adjustment Disorders
  • Insomnia
  • Mild Eating Disorders (BMI >17.5)
  • Long Term Conditions
  • Carer responsibilities
  • Perinatal mental health problems
  • Medically Unexplained Symptoms
Types of Therapy
  • Guided self-help and Bibliotherapy
  • Counselling
  • Cognitive Behavioural Therapy
  • Brief Psychodynamic Therapy
  • Interpersonal Therapy
  • Mindfulness
  • Couples Counselling
  • CBT and Counselling for Long Term Conditions and Carers
  • Eye Movement Desensitisation and Reprocessing (EMDR)

Primary Care Liaison Nursing (PCLN) is also offered for patients with severe depression and anxiety with more complex needs and high levels of functional disability. They use a case management and personalised programme approach.

Wait times and referral process

Following referral by GP or Self-Referral:

  • Within 3 days, the patient will be contacted to acknowledge receipt of referral
  • Within 28 days, patients will start a course of treatment. For more specialist treatments, the waiting time may be longer.

Housebound patients can be visited at home, usually by PCLNs. The waiting time may be longer for this service. Languages offered by service: Most core European languages, Somali, Arabic and Farsi.

Services not offered - Exclusion criteria


This service will not see (Exclusion Criteria) patients with or requiring:

  • An established psychotic or manic illness who are acutely unwell
  • At immediate significant risk to themselves or others
  • Under the care of secondary care mental health services
  • Drug or alcohol misuse as the primary problem
  • Specialist mental health services e.g. severe eating disorders, significant forensic histories and repeat offending behaviour including sex offences
  • An established diagnosis of personality disorder where the referral is requesting intensive treatment of long-term maladaptive behaviour patterns and interpersonal difficulties
  • Severe learning difficulties or severe autistic spectrum disorders
  • Mental health and social problems in multiple domains, which are unlikely to respond to a brief recovery model
Specialist Services – How to access these

Alcohol and Substance misuse:

  • KC North Hub (Blenheim/Foundation 66/CNWL) – North of Notting Hill Gate and Holland Park Tel: 0208 960 5599
  • KC South Hub (CAPS) – South of Notting Hill Gate and Holland Park Tel: 0203 315 5800
  • NWDAS (North Westminster Drug + Alcohol Service: Westminster Drug Project/Foundation66). Tel: 0207 266 6200

Club drugs: Tel: 0203 315 6111

Other Addictions (gambling, pornography, internet):

Learning Disabilities: 1-9 St Marks Road W11 1RG Tel: 0207 313 6838

Eating Disorders: Vincent Square Eating Disorder Service Tel: 0203 315 2104. Direct GP referral.

Personality Disorder:

Waterview Personality Disorder Service. Referral via Secondary Care.  


Referral to specialist adult service via Secondary Care

Accessing social support groups

Depression Alliance:

Friends in Need is a free and supportive community set up by Depression Alliance for everyone affected by depression, so people don’t have to go through it alone. Individuals can find friends in their local area and online, so there is always a safe and friendly space when people need it most.

The West London Friends in Need network organises weekly activities and it is completely free and easy to join.

Individuals interested in joining the Friends in Need social groups can contact us at: or call our messaging service on 0203 011 0433.

They will receive a call within 3 working days. For NHS staff you can refer someone by sending us their details to our secure email

If you or any colleagues would like to receive a weekly email update from the West London Friends in Need network please complete this sign up form.

Urgent Care

Secondary Care and Urgent Care and Acute Referrals to Secondary Care: 

Refer to Assessment and Brief Treatment Team

Tel: 020 8206 6969


Urgent Care after 5pm:

Monday to Friday from 5pm to 8am and there will be a 24 hour service at weekends and bank holidays

Tel: 0800 0234 650

Primary Care Mental Health Service/Take Time To Talk patient information leaflet

Patient Information Leaflet

If you refer your patient to the Take Time to Talk service, please give them a copy of our patient information leaflet. Please download the leaflet using the link below and print it out. Download the patient information leaflet

Self-Help Leaflets and Resources

This includes self help leaflets for:

  • Alcohol
  • Anxiety
  • Bereavement
  • Depression+low mood
  • Postnatal Depression
  • Sleep problems
  • Stress
People First

People First: 

People First supports Kensington and Chelsea and Westminster residents to lead independent, healthy, active lives. A jargon-free, easy-to-use website full of information about issues, activities and services which can help people stay in control of their own lives.

Care Pathway

The following diagram illustrates how patients move around the service. To view a larger version of this diagram in a separate tab please click here.